Shipping policy

DELIVERY KEY INFORMATION
Delivery will be confirmed at checkout, and all orders are sent from our BIKUTA MALAMIA HQ in Hong Kong.
We Offer standard FREE shipping worldwide with purchase over USD270. For orders below USD270, it will be charged with different shipping fee as below.

HONG KONG SHIPPING
  • Standard FREE Shipping All Hong Kong orders are shipped via Hong Kong Post. Orders will be processed within 3 working days after your payment is approved and will be delivered within 5 working days.
  • Expedited Shipping
    All Hong Kong orders are shipped with tracking information via SF Express.It will be delivered within 3 working days.

    For orders below USD37, will be charged with USD5 shipping fee.
    For order below USD162, will be charged with USD10 shipping fee.
    For orders over USD270, FREE SHIPPING !
CHINA/ MACAU SHIPPING 
  • Standard Shipping 
    All Macau orders are shipped via Hong Kong Post.Orders will be processed within 3 working days after your payment is approved and will be delivered within 7 working days. For orders below USD37, will be charged with USD2 shipping fee.
    For order below USD163, will be charged with USD5 shipping fee.
    For order below USD270, will be charged with USD12 shipping fee.
    For orders over USD270, FREE SHIPPING !
JAPAN STANDARD SHIPPING
  • Standard Shipping 

    All Japan orders are shipped via Hong Kong Post.Orders will be processed within 3 working days after your payment is approved and will be delivered within 5 working days.

    For order below USD270, will be charged with USD25 shipping fee.
    For orders over USD270, FREE SHIPPING !

ASIA STANDARD SHIPPING
  • Standard Shipping 

    All Asia orders ( not including Japan) are shipped via Hong Kong Post.Orders will be processed within 3 working days after your payment is approved and will be delivered within 7 working days.

    For orders below USD37, will be charged with USD2 shipping fee.
    For order below USD163, will be charged with USD5 shipping fee.
    For order below USD270, will be charged with USD20 shipping fee.
    For orders over USD270, FREE SHIPPING !

US/ EUROPE/ AUSTRALIA/ NEW SZELAND STANDARD SHIPPING
  • Standard Shipping 

    All US, EUROPE, Australia and New Szeland orders are shipped via Hong Kong Post.Orders will be processed within 3 working days after your payment is approved and will be delivered within 14 working days.

    For orders below USD37, will be charged with USD4 shipping fee.
    For order below USD163, will be charged with USD10 shipping fee.
    For order below USD270, will be charged with USD35 shipping fee.
    For orders over USD270, FREE SHIPPING !

REFUND & EXCHANGE 
We’re sorry, we don’t offer an exchange/refund service.

Will I be charged customs fees?
Depending on the value of your order and your specific country, you may be charged customs or import fees once your parcel arrives into your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by BITKUTA MALAMIA.

As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.
You will be responsible for assuring that any products you order comply with state and federal government import regulations.